VEC believes that members own their personal information. VEC and its third-party partners, including the Vermont Efficiency Utility, will not release a member’s personal information to any other person or business entity without written consent from the member, unless required by law, by VEC’s bylaws, or if necessary to allow a third party to collect delinquent amounts owed by the member.
How information is used
VEC uses personal information to administer member accounts and to provide members with information regarding their usage. The information is also used internally to provide and improve member services and to manage business operations. Some examples include:
VEC may also aggregate data about electric usage and patterns in various formats so that the data becomes anonymous and cannot be identified personally with any particular member. For instance, aggregated data could be a summary of total energy usage for all homes and businesses served off certain substations. VEC may use such aggregated data for various purposes all directed at improving system efficiency and customer service. Examples of such use include:
VEC has implemented extensive measures and protocols to ensure the integrity of its systems and to secure and protect member information and communications. VEC safeguards information on secure systems with restricted access. VEC also uses advanced security controls to protect the information when it is stored or transmitted.
Information and data that members may access through VEC on the Internet is protected using the cyber security protocols that prevent third parties from accessing personal data contained in the VEC business systems.
The following discloses information gathering and dissemination practices for the VEC website.
Any information collected is never sold, rented, loaned, or the like, to any third party for any reason.