To Report an Outage Call 1-800-832-2667

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Member Services

Payment Options

SmartHub: Members new home for managing their VEC account(s)

Effective June 16, 2014, VEC transitioned our online billing service to an enhanced account management tool called SmartHub. If you were already enrolled in eBill, you will use the same email and password that you’ve always used, but instead of logging into eBill, you’ll login to SmartHub. If you are new to VEC’s online services, simply click the new user option.

SmartHub is an account management tool that enables you to manage all aspects of your VEC account. In addition to paying your bill, you will be able to view your power usage data, report an outage, and set up customizable alerts to stay in the loop with power restoration updates and bill notifications. To learn more about SmartHub, visit our Frequently Asked Questions page.

You can also manage your VEC account anywhere, anytime using your mobile device. The SmartHub Mobile App is now available at no charge for your IOS (iPhone, iPad, iPod) or Android device.  

24/7 Automated Telephone Account Access

VEC has enhanced its phone features to include automated telephone account access. These features include:

  • Check account information such as account balance
  • Make a payment by check

What you’ll need to get started

  • Your account number. It’s located in the upper right corner of your bill
  • And a pin. To create a pin, you will need to enter the last 4-digits of your social security number. If this information is not on file for your account, contact a member service representative Monday - Friday, 7:30 a.m. to 4:30 p.m. to assist you with setting up a pin.

How it works
Vermont Electric Cooperative Automated Telephone Account Access is available 24/7. When you call 1-800-832-2667, ask for the automated account access option or press option #2 when you hear our phone greeting. The system allows you to pay your bill over the phone by check only and all transactions are quick and secure.

 

ACH Bank Draft

Members signed up for auto pay will still receive a regular monthly statement reflecting current reading information and charges, however, the bill will read BANKDRAFT DO NOT PAY. To enroll, simply fill out the auto pay Bank Draft Application and mail to the address at the bottom of the form or fax to member services at 1-802-635-7645. Be sure to include the bank routing number [9 digit number] along with your checking or savings account number and enclose a voided check. Once we receive your application we will enroll you in the plan.

The electronic funds transfer will take place 14 days after the billing date noted on the bill. Your bill will be deducted every month unless you notify us that you want to cancel the auto pay. If you do not have sufficient funds in your account the payment cannot be processed and will be charged back to your electric account and treated as any other insufficient fund. If you have two payments returned in a calendar year for insufficient funds you will be removed from auto pay.

 

Paying by Mail

Members can mail a check or money order to:

  • Vermont Electric Cooperative, Inc.
    P.O. Box 1400
    Brattleboro, VT
    05302-1400

Pay Stations

  • Vermont Electric Cooperative Headquarters
    42 Wescom Road, Johnson, VT
  • Vermont Electric Cooperative service center
    144 Citizens Road, Newport, VT (drop box)
  • Franklin Telephone
    5217 Main St, Franklin, VT
  • Peoples United Bank
    Payments can be made at any branch office location.

 

 


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