SmartHub: A home for managing your VEC account
SmartHub is an account management tool that enables you to manage all aspects of your VEC account. In addition to paying your bill, you will be able to view your power usage data, report an outage, and set up customizable alerts to stay in the loop with power restoration updates and bill notifications. To learn more about SmartHub, visit our Frequently Asked Questions page. You can also manage your VEC account anywhere, anytime using your mobile device. The SmartHub Mobile App is now available at no charge for your IOS (iPhone, iPad, iPod) or Android device.
VEC has enhanced its phone features to include automated telephone account access. where you can get your account balance or make a check payment. To get started you need your account number and a pin. To create a pin, you will need to enter the last 4-digits of your social security number. If this information is not on file for your account, contact a member service representative Monday - Friday, 7:30 a.m. to 4:30 p.m. to assist you with setting up a pin.
Members signed up for auto pay will still receive a regular monthly statement reflecting current reading information and charges, however, the bill will read BANKDRAFT DO NOT PAY. To enroll, simply fill out the auto pay Bank Draft Application or the Credit Card Authorization Form and mail to the address at the bottom of the form or fax to member services at 1-802-635-7645. For the Bank Draft Application Be sure to include the bank routing number [9 digit number] along with your checking or savings account number and enclose a voided check. Once we receive your application we will enroll you in the plan.
The electronic funds transfer will take place 14 days after the billing date noted on the bill. Your bill will be deducted every month unless you notify us that you want to cancel the auto pay. If you do not have sufficient funds in your account the payment cannot be processed and will be charged back to your electric account and treated as any other insufficient fund. If you have two payments returned in a calendar year for insufficient funds you will be removed from auto pay.
Paying by Mail
Members can mail a check or money order to:
Vermont Electric Cooperative, Inc.