To Report an Outage Call 1-800-832-2667

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Member Services

Payment Options


eBill
: Electronic Bill Review and Payment Process

VEC offers an electronic billing and payment process which allows members to view bills electronically and provides a secure online payment process at no charge. Members can review up to three years of billing history using eBill. By choosing the "paperless option" you conserve on paper waste, unnecessary postage costs, and fuel to mail or drop off payments. Everything can be done at the touch of the keyboard! Sign up for eBill now.

24/7 Automated Telephone Account Access

VEC has enhanced its phone features to include automated telephone account access. These features include:

  • Check account information such as account balance
  • Make a payment by check

What you’ll need to get started

  • Your account number. It’s located in the upper right corner of your bill
  • And a pin. To create a pin, you will need to enter the last 4-digits of your social security number. If this information is not on file for your account, contact a member service representative Monday - Friday, 7:30 a.m. to 4:30 p.m. to assist you with setting up a pin.

How it works
Vermont Electric Cooperative Automated Telephone Account Access is available 24/7. When you call 1-800-832-2667, ask for the automated account access option or press option #2 when you hear our phone greeting. The system allows you to pay your bill over the phone by check only and all transactions are quick and secure.

Speedpay

Western Union Speedpay lets members pay electric bills instantly via phone or online, using a credit or debit card, or checking or savings account. To use this service, you will be charged a Western Union Speedpay convenience fee of $4.95.

Payments made prior to 3 p.m. EST will be credited to your account on the same business day by 4 p.m. If you are making payment on a disconnection notice through Speedpay, it is important that you contact a member service representative at Vermont Electric Cooperative at 1-800-832-2667 to notify us of the pending payment.

ACH Bank Draft

Members signed up for auto pay will still receive a regular monthly statement reflecting current reading information and charges, however, the bill will read BANKDRAFT DO NOT PAY. To enroll, simply fill out the auto pay Bank Draft Application and mail to the address at the bottom of the form or fax to member services at 1-802-635-7645. Be sure to include the bank routing number [9 digit number] along with your checking or savings account number and enclose a voided check. Once we receive your application we will enroll you in the plan.

The electronic funds transfer will take place 14 days after the billing date noted on the bill. Your bill will be deducted every month unless you notify us that you want to cancel the auto pay. If you do not have sufficient funds in your account the payment cannot be processed and will be charged back to your electric account and treated as any other insufficient fund. If you have two payments returned in a calendar year for insufficient funds you will be removed from auto pay.

ACH Credit Card

Interested in having your electric bill automatically charged to your credit card each month? To enroll, simply fill out the Credit Card Transfer Application and mail to the address at the bottom of the form or fax to member services at 1-802-635-7645. Once enrolled, your electric bill will be paid with your credit card automatically each month. To use this service, you will be charged a Western Union Speedpay convenience fee of $4.95.

Members signed up for auto pay credit card will still receive a regular monthly statement reflecting current reading information and charges, however, the bill will read CREDIT CARD DO NOT PAY. Charges to your credit card will take place 14 days after the billing date noted on the bill. VEC will continue to charge your electric bill to your credit card every month unless you notify us that you want to cancel the auto pay.

Paying by Mail

Members can mail a check or money order to:

  • Vermont Electric Cooperative, Inc.
    P.O. Box 1400
    Brattleboro, VT
    05302-1400

Pay Stations

  • Vermont Electric Cooperative Headquarters
    42 Wescom Road, Johnson, VT
  • Vermont Electric Cooperative service center
    144 Citizens Road, Newport, VT (drop box)
  • Franklin Telephone
    5217 Main St, Franklin, VT
  • Chittenden Bank
    Drop box

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