What is SmartHub?

SmartHub is an account management tool that enables you to manage all aspects of your VEC account. In addition to paying your bill, you will be able to view your power usage data, report an outage, and set up customizable alerts to stay in the loop with power restoration updates and bill notifications. SmartHub will replace VEC's eBill site.

How do I sign up for SmartHub?

SmartHub can be accessed on the homepage of VEC's website by clicking on the SmartHub button. If you were already enrolled in eBill, our previous online payment service, simply enter the same e-mail and password that you've always used. If you are a new user, click on the new user option on the SmartHub homepage. To create an account, you will need your account number, the last name of the first person listed on the account (or business name), and e-mail address.

What is the difference between the Mobile app and the Web Version of SmartHub?

Both the App and the Web version (located on VEC's website) give you secure access to your account information. You can view your bills, make payments on one or more accounts, set up recurring payments, report outages, and monitor your energy usage.

The SmartHub Mobile App can be downloaded and installed on your compatible mobile phone or tablet device. The App allows you to find and get directions to our headquarters and payment locations using the map feature on your device.

The Web version is internet accessible from any web enabled device. The Web version allows you to register your account(s) to receive notifications, such as an approaching bill due date and outage restoration notifications. It also allows you to set usage markers (date range or point in time) to monitor the changes in usage based on events (e.g. a new appliance).

How do I get the App for my phone or tablet?

In the Apple Store® or in the Android® Market, search for SmartHub (not case sensitive but must be all one word). If duplicates appear, the correct App is provided by our partner, National Information Solutions Cooperative.

Do I have to buy the App?

No. Our App is free to download and install. 

Is my phone or tablet supported?

Our Apps are supported on the following platforms:

  • iOS 3.1 and above (iPhone, iPad or iPod)
  • Android 2.1 and above (Smartphones or tablets)

Is the App secure?

Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Can I pay my bill with a credit card?

Yes.  You can make a one-time bill payment with your credit card, or set up automated credit card payments.

Is there an option in SmartHub to save my bank information?

SmartHub does offer you the option to store your banking information to avoid entering this information every month. If you choose this option, you may want to consider logging out of your account after each visit.

Do I have to change the way I pay my bill in order to use SmartHub?

No.  You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.

I have five accounts.  Can I see them all in the App and on the Web?

Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon.  The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.

Can I make a payment on multiple accounts?

Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button.  It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount.  After entering the amounts to be paid click the Pay Now button. 

App: Tap the Bill & Pay option.  If paying the total amount due, tap the Pay button.  If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

How accurate is my energy usage information?

Your energy usage information is generally completely accurate. This information is communicated from your smart meter to our system several times in a given day. Although it's rare, the system can sometimes fail to receive readings for one or more times an attempt is made. In the event this occurs, SmartHub will estimate hourly usage once it receives an accurate meter reading. This estimation is based on your previous usage patterns. Rest assured, this can affect only how your usage displays, not how much usage you are billed for. 

When viewing my energy usage, why is yesterday's usage blank?

In the My Usage menu, the option to view Yesterday's Usage will not be available until 2pm each day.

How do I sign up for notifications?  What if I want to receive notifications for multiple accounts?

To set up notifications, you must log into the Web version of SmartHub located on VEC's website and click on Notifications.  Select preferred notification method (Text or Email) and fill out the appropriate notification information based on your selection. You can customize your notifications for more than one person to receive them.  Click Next to continue, verify the notification parameters and confirm.  If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for. 

How do I set up a usage marker?

Usage markers allow you to mark a date or point in time on your usage graphs for the purpose of monitoring changes in usage based events (i.e. a new appliance). To set up a usage marker, you must log into the Web version of SmartHub and click on My Usage. Then, click on Planning located on the left side menu. Select "Add New" and enter the day, or date range, and the name such as "bought new refrigerator" or "in-law visit."

How do I find your offices and payment locations?

On the App, tap the Map and you will see the office and payment locations available to you.  To get directions, tap the location and an address box comes up.  Tap the address box and the Map/GPS Navigator options appear.  Tap on the preferred method and follow the instructions.

What is the recommended screen resolution for SmartHub on the Web?

1280 x 1024

What do the color codes represent on the Mobile App My Usage screen?

The colors represent a visual indication of your usage.  Red indicates the highest usage for the range of days displayed, brown is the second highest, etc.  Green indicates average usage.

How much energy usage history do I have access to?

Energy usage history available on both the Web and App versions can go back to January of 2012.

 

end faq