To Report an Outage Call 1-800-832-2667

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Member Services

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Member Services

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The Power of Membership

Vermont Electric Cooperative, Inc. (VEC) has been serving members in rural Vermont since 1938. VEC is one of 40,000 cooperative businesses serving more than 130 million people throughout the United States. As a member-owned not-for-profit organization, VEC puts the needs of its members first and foremost.

As a Cooperative, VEC is owned by our customers ~ our members. Each person or entity who receives electricity from VEC automatically becomes a member-owner of VEC. Cooperatives are democratic in nature, and each member has an equal vote on matters such as bylaws, investing in long term power contracts, and electing directors to the board, which governs VEC.

VEC is committed to providing the highest level of customer service to more than 32,000 members. We want to make each contact with us as easy and efficient for you as possible. VEC’s member service staff can assist you with opening a new account, transferring service, billing questions, high bill concerns, enrolling in the budget payment plan, and other general inquiries.

If you need to speak to someone, contact our Member Service Department at 1-800-832-2667.